Terms and Conditions GTB88 – Complete Platform User Guide

1Acceptance of Terms and Membership Eligibility

To use GTB88's services, you must meet the following eligibility requirements without exception. Any breach of eligibility may result in immediate account closure and forfeiture of your credit balance.

• You must be at least 18 years of age at the time of registration.
• You must register using accurate, truthful, and up-to-date personal information.
• Each individual is only permitted to hold one (1) GTB88 account.
• You must not be subject to any legal restriction that prohibits the use of online gaming platforms.
• You must not be registering on behalf of another person or using a false identity.
• You must not currently be under a self-exclusion period from any gaming platform.

2Account Registration and Identity Verification (KYC)

During registration, you are required to provide complete and accurate personal information. GTB88 reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process.

The KYC process is mandatory before your first withdrawal is approved. Required documents may include your national identity card (MyKad), passport, or other officially recognised documents. Failure to submit the requested documents within the stipulated timeframe may result in your account being temporarily suspended.

• Your full name must match your official identity document.
• The registered mobile number must be active and able to receive verification SMS.
• The email address you register must be valid and accessible by you.
• GTB88 reserves the right to reject a registration or close an account if the information provided is found to be inaccurate or misleading.
• All personal information collected will be protected in accordance with GTB88's Privacy Policy.

3Deposits, Withdrawals, and Financial Transactions

GTB88 supports a wide range of payment methods popular in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, and Boost. All transactions are conducted in Malaysian Ringgit (MYR) and processed through a secure payment gateway with full encryption.

Withdrawals are processed within 1 to 5 minutes once the request is approved. Processing times may vary depending on third-party financial institutions. GTB88 is not responsible for any delays caused by banks or payment service providers.

• The bank account or eWallet used for withdrawals must be registered under the same name as your GTB88 account.
• GTB88 reserves the right to request proof of payment method ownership before approving a withdrawal.
• Any attempt to commit financial fraud or money laundering will be reported to the relevant authorities.
• Minimum and maximum deposit and withdrawal limits are as stated on the platform's transaction page.
• GTB88 does not impose any hidden charges on members' standard transactions.
• Deposited funds cannot be transferred to another member's account.

4Bonuses, Promotions, and Wagering Requirements

GTB88 offers a variety of bonuses and promotions from time to time for both new and existing members. Each bonus is subject to specific conditions stated in the relevant bonus terms. The wagering requirement is the total amount that must be wagered before winnings from a bonus can be withdrawn.

• The welcome bonus may only be claimed once per new member.
• Accepting any bonus is considered acceptance of the associated wagering requirements.
• GTB88 reserves the right to void bonuses if misuse or abuse is detected.
• Bonuses cannot be transferred between accounts or directly exchanged for cash.
• Games eligible to fulfil bonus wagering requirements are as specified in the respective bonus terms.
• GTB88 reserves the right to modify, suspend, or terminate any promotion without prior notice.
• Any attempt to abuse bonuses through multiple accounts or other methods will result in cancellation of all bonuses and account closure.

5Game Rules and Member Conduct

GTB88 provides a fair and secure gaming environment for all members. All games use an independently certified Random Number Generator (RNG) to ensure game outcomes are genuine and cannot be manipulated.

Each member is responsible for understanding the rules of each game before playing. Game results are final and cannot be disputed except in cases of proven technical failure.

• The use of third-party software, bots, or any automation method to play is strictly prohibited.
• Collusion between players, cheating, or any attempt to manipulate game outcomes is a serious offence.
• GTB88 reserves the right to void bets and winnings obtained through illegitimate or fraudulent means.
• In the event of a technical failure during gameplay, GTB88 reserves the right to void the affected round and refund the bet.
• Members must remain courteous and respectful when interacting with GTB88 customer support agents.

6Account Security and Member Responsibilities

Your account security is a shared responsibility between you and GTB88. We provide high-grade security infrastructure, but you must also take the necessary steps to protect your account from unauthorized access.

• Never share your password with anyone, including anyone claiming to be a GTB88 "agent". Our team will never ask for your password.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account settings for added security.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious activity on your account to GTB88 customer support immediately.
• GTB88 is not liable for losses resulting from a member's own password sharing or security negligence.

7Account Closure and Suspension

GTB88 reserves the right to suspend or close the account of any member who violates these terms and conditions or is suspected of involvement in unlawful activities. Members may also request voluntary account closure at any time through our customer support.

• Accounts found in breach of our terms may be closed without prior notice.
• In the event of closure due to fraud, all balances in the account may be forfeited.
• Members who voluntarily close their account may first withdraw any valid balance through the standard procedure.
• Accounts inactive for more than 12 months may be subject to a maintenance fee or closure at GTB88's discretion.
• Members whose accounts were closed due to a violation are not permitted to open a new account.

8Responsible Gaming

GTB88 genuinely cares about the well-being of its members. We believe gaming should be an enjoyable leisure activity, not a source of stress or financial hardship. If you feel that your gaming activity is beginning to affect your life, please use the tools we provide or contact our customer support.

• Daily, weekly, and monthly deposit limit tools are available in your account settings.
• Temporary self-exclusion options (7 days, 30 days, 90 days) or permanent exclusion can be activated at any time.
• The "Play Break" feature allows you to take a temporary break without closing your account.
• GTB88 will not send promotions to members who have activated self-exclusion.
• Visit the page Responsible Gaming for more information and support resources.

9Liability Limits and Disclaimer

GTB88 strives to keep the platform running smoothly and without interruption. However, we cannot guarantee 100% uninterrupted service at all times due to factors beyond our control, such as internet disruptions, system maintenance, or unforeseen circumstances.

• GTB88 is not liable for any indirect losses arising from the use of the platform.
• GTB88 reserves the right to perform system maintenance that may cause temporary disruptions without prior notice.
• In the event of a technical disruption during an active game, GTB88 will refund the affected bets.
• GTB88 is not responsible for any taxes or other financial liabilities that may be imposed by local authorities on your winnings.

10Applicable Law and Dispute Resolution

Any dispute arising from the use of the GTB88 platform must first be resolved through direct negotiation with our customer support team. We are committed to resolving every complaint fairly and transparently within a reasonable timeframe.

If a dispute cannot be resolved through negotiation, both parties agree to resolve it through a mutually agreed arbitration process. The official language used in all communications and dispute proceedings is Malay or English.

• Official complaints must be submitted in writing through GTB88's customer support channels.
• GTB88 will provide an initial response to every complaint within 3 business days.
• GTB88's final decision on game disputes is based on server logs recorded automatically.